$55,000-$65,000 per Year | Full-Time | Direct Hire | 100% Onsite | Saint Paul, MN

About the Opportunity

We're seeking a customer-focused Customer & Carrier Support Specialist to join a growing transportation and operations team. This role serves as a key point of contact between customers, carriers, and internal departments, helping ensure shipments move smoothly, issues are resolved quickly, and service expectations are met.

This position is ideal for candidates who enjoy relationship-building, logistics coordination, problem-solving, and working in a fast-paced environment where every day brings new challenges.

Candidates with backgrounds in logistics, transportation, supply chain, dispatch, carrier relations, account management, customer service, or operations support are encouraged to apply.

Responsibilities

• Serve as a primary point of contact for carriers, customers, and internal teams
• Track, monitor, and communicate shipment updates and service-related information
• Research and resolve shipment issues, carrier concerns, service exceptions, and operational discrepancies
• Manage incoming requests through phone, email, and internal systems
• Coordinate with carriers and internal departments to ensure successful execution of transportation services
• Maintain accurate records, documentation, and activity notes within company systems
• Support carrier onboarding and ongoing carrier relationship management
• Assist with operational reporting, customer communications, and service tracking
• Monitor service levels and proactively identify opportunities for improvement
• Build strong working relationships with carriers, customers, and internal stakeholders
• Participate in special projects and process improvement initiatives as assigned

Qualifications

Required

• 2+ years of experience in logistics, transportation, supply chain, dispatch, customer service, carrier relations, account support, operations support, or client services
• Strong communication and relationship-building skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Excellent problem-solving and organizational abilities
• Proficiency with Microsoft Office, including Excel and Outlook
• Ability to learn new systems and processes quickly
• Strong follow-up and attention to detail

Preferred

• Transportation, freight, logistics, or supply chain experience
• Experience working directly with carriers, drivers, customers, or vendors
• Customer-facing account management or operations experience
• Experience researching and resolving shipment, billing, or service issues
• Transportation Management System (TMS) experience
• Exposure to operational reporting, KPIs, or process improvement initiatives

Compensation & Schedule

• $55,000-$65,000 annually
• Full-Time
• Direct Hire
• Monday-Friday
• 100% Onsite in Saint Paul, MN

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off and Paid Holidays
• Life Insurance
• Disability Insurance
• Career Development Opportunities
• Stable, Growing Organization
• Collaborative Team Environment